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Troubleshooting Common iPad Problems

2019-03-07 15:31| Publisher: ipads| Views: 234| Comments: 0|Original author: ipads

Description: Troubleshooting Common iPad Problems1. App does not work properly (a.k.a. glitchy app)If an app is not working properly, it is best to quit the app and reopen it. To quit the app, double click the hom ...
Troubleshooting Common iPad Problems
shutterstock_468314327-sound-problems-59849be56f53ba0011b54b91.jpg
1. App does not work properly (a.k.a. glitchy app)
If an app is not working properly, it is best to quit the app and reopen it. To quit the app, double click the home button or perform a four finger push up the iPad screen. This will open the multitasking bar at the bottom where you will see any app that is active. Likely, the glitchy app will be the first one as the apps are shown in order of most recently used. Hold your finger on the app icon in the multitasking bar and this will put it in wiggle mode. Once in wiggle mode, a minus inside a red dot with sign will apprear. Tap this red dot to quit the app. Try reopening the app to see if it works properly.

2. App freezes and the iPad does not operate.
If the iPad or app freezes and ceases to work at all (e.g. screen is frozen), you need to do a hard reboot. To do this, hold the home button and power button together for about 8 seconds. This will reboot/restart the iPad.

3. Screen does not rotate.
If the screen does not rotate, the side switch is likely the culprit. This is the slider button on the side near the volume rocker button. This side switch can be set to control either muting or rotation, so it may be set to control rotation. If the button is turned on (slid down so you see the red dot) then the iPad's rotation is locked. Slide the button up and see if the iPad rotates. If this button is set to lock rotation and you want this button to control muting, you have to change this in Settings>>General>>Use Side Switch to:.

4. Multitasking gestures do not work.
If you are unable to use the five finger pinch to close an app or four finger swipe up to reveal the multitasking bar, then you likely need to turn on the Multitasking Gestures. To do this, go to Settings>>General and turn on the Multitasking Gestures button.

5. Colours on the screen are inverted.
If you get that x-ray look to your screen, likely the home button will be the remedy. Triple-click the home button and the colours should revert to normal. This is a setting that can be changed or turned off. To turn off this triple click setting, go to Settings>>General>>Accessibility>>Triple-click then tap Invert Colors to get rid of the check mark.

6. Images on screen are very large, or zoomed in on.
If the icons on your screen are larger than normal and it appears as though someone has zoomed in on the screen, likely the home button will be the remedy. Triple-click the home button and the screen should revert to normal. This is a setting that can be changed or turned off. To turn off this triple click setting, go to Settings>>General>>Accessibility>>Triple-click then tap Zoom to get rid of the check mark.

7. Work is deleted.
Student work is often kept on the iPad and housed within each app. As such, it is relatively easy to delete a student's work, and unfortunately this may be the case; however, a student's work is sometimes recovered by quitting and reopening the app where the work was done. See remedy #1 (glitchy app) for how to quit and restart an app.

8. Apps are out of order on each iPad.
If you want to organize the apps in alphabetical order, you can do this in settings. First, be warned that apps will be taken out of the folders and all emptied folders will be deleted. If you don't have apps in folders and want to alphabetize them, go to Settings>>General>>Reset and tap on 'Reset Home Screen Layout'.

9. Can't hear any sound / audio.
If you can't hear the sound / audio on your iPad, there are two possible remedies. First, check that the sound is turned up. The rocker button on the side is the sound button and to turn the sound up, press on the top half of the rocker button. Secondly, the side switch might be set to control muting. If the side switch is down and you see the red dot, muting might be turned on and all sounds are muted.

10. Can't connect to the internet.
If a webpage won't load or you can't connect to an online part of an app, check your settings. Go to Settings>>Wi-Fi and first turn on the WiFi button at the top. Then select the network to connect to, and input any password if necessary. Your iPad will remember this set-up and automatically connect the next time you are within range of the wifi signal.

11. Unable to access photos in an app.
Apps that require access to your photo album will always ask, upon first use of the app, permission to access your photo album. If you tap no, then the app won't automatically access your photos. Do change this, go to Settings>>General>>Privacy>>Photos, then find the app in question and turn the setting to 'on'.

12. App can't export my work via email.
In order for apps to export any work/images/files by email, the iPad needs to have a built in email account. This will allow the different apps on the iPad to send emails and a copy of the sent email will be kept on the email account your create. To create an email account on your iPad, go to Settings>>Mail,Contacts,Calendars and tap 'Add Account' at the top under Accounts. Follow the instructions that follow to add an email account.

13. Unable to swipe between pages/screens.
Sometimes a light touch by a sleeve or the heel of one's hand will be enough to prevent one from swiping between screens. Be sure nothing is touching the screen except for the fingers you are using to control the iPad. If the problem persists, see #1 or #2.

14. iPad automatically speaks all text on the screen.
VoiceOver in the Accessibility Settings is the culprit here. To naviagate to Settings>>Accessibility>>VoiceOver>>Toggle Switch Off, you need to double tap instead of single tap the screen. A single tap will simply speak to item you've touched.

15. Blue outlined boxes automatically appear and switch from region to region on the iPad screen.
This happens because Switch Control has been activated. To turn it off, go to Settings>>Accessibility>>​Switch Control>>Toggle Switch Off - but this is easier said then done. While in Switch Control, tap on the screen when the blue outline is around the icon in the highlighted group. Switch Control will then highlight the individual elements in the region you selected - tap the screen when the individual element is selected. You may also be presented with a blue rectangle that moves down the screen. Tap the screen when the blue rectangle is over top of the button you want to select. Then a single line will move downward, and when this horizontal line is on the element you want to select, tap the screen. Do the same for the vertical rectangle and line so the cross hairs are on the part you want to tap. Naviagate to  Settings>>Accessibility>>​Switch Control>>Toggle Switch Off to turn off Switch Control. Good luck with this - it takes time to get used to it. You may also be able to turn off Switch Control by triple clicking the home button.



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